Secret language for yellow personalities
So you know about Tom Big Al Schrieter and Michael Dlouhy’s colour training.
You know that people are made up of various personality traits and that they have one major dominant one.
You are on the phone talking to a client and you work out that they are a yellow personality. You know they are all about team work and caring for people.
So how can this help you now?
Well the first thing you can do is to let them know you have worked out their main personality quality. This creates surprise and curiosity within your client. It also opens a common point of discussion. You are also establishing your level of credibility. Suddenly you position yourself as an authority on communication.
Ok great now what!
Please remember here this is only a guide, don’t get sucked into using a script. Scripts don’t work! One script does not fit all. If you use a script you wont even be able to work out the personality of the person. You will be to interested in making sure you follow the script. This means you don’t really hear what the client is saying. Your client will know that you have an agenda.
Yellow Personalities love to belong to a family.
This is where you can produce your story of how you joined your company and you were made to feel like a part of the family. The story will very according to your experiences.
Tell them about your mentoring system. Tell them when you are contacted by somebody over the phone, that person becomes your mentor. The mentor is ready to coach them for as long as they want. Tell them this is the way the system works and everybody gets trained to be a mentor.
Tell them about your free personal development program to help everybody grow in their life and business.
Dont talk too much
Stop and listen with your heart so you know what to say next. Find out about your client and point them in the right direction as they voice their needs.
Don’t overwhelm them
Provide one or two resources or points that will help your client move forward.
Schedule a further appointment
Make it clear that you are there to help them on their journey and prove it by scheduling a regular coaching call.
This begins your journey of building a relationship to success with your client.
If your system does not have the above training, it is time to seek out a system that does.
If you want to know more about the secret language of colours listen to the audio below.